Frequently Asked Questions

We provide professional computer repair and IT services for homes and small businesses, including virus removal, tech support, computer training, and data recovery. Our services are available 7 days a week, both remotely and on-site.

We have multiple office locations throughout New Jersey and Colorado, but in most cases we do not offer walk-in services. Instead, we come to you or connect remotely for your convenience. All services are by appointment only.

Geeks On Command offers professional computer repair and IT services with several key advantages:
– Expert US-based, RSAG-accredited technicians with over 15 years of experience
– Convenient 7-day scheduling from 10 AM to 7 PM
– 30-day warranty on all labor
– Pay only upon job completion with multiple payment options

Geeks On Command was founded in April 2009 and has been providing professional computer repair and IT services for over 15 years. What started as a local computer repair service has grown to include multiple locations across New Jersey and Colorado, serving thousands of satisfied customers with both in-home and remote support options.

We provide two types of service coverage. Remote Support is available nationwide throughout the USA and worldwide for English-speaking customers who can pay via Visa, Mastercard, or PayPal. In-Home/On-Site Support and Small Business IT Support are available throughout New Jersey and in the Boulder, CO area. Visit our service areas page for more details.

Yes! Our technicians are qualified to work on all major operating systems and devices:
– Windows PCs and laptops (all versions)
– Apple Macs and MacBooks
– Chromebooks
– Mobile devices (iPhone and Android)
– Smart home devices
– Printers and peripherals

We provide comprehensive support for software, hardware, networking, and security issues across all these platforms.

Yes, there are some services we don’t provide:

Enterprise Systems:
– No server infrastructure or domain controller management
– No enterprise-level network configuration
– No virtualized environment support
– No managed IT services or ongoing maintenance contracts

Installation Services:
– No mounting of TVs or security cameras
– No cable installation or structured wiring
– No physical installation of Ring doorbells or similar devices

We provide a 30-day warranty on all labor. If your computer experiences the same symptoms as it did prior to our service within 30 days, we’ll resolve the problem at no additional cost. At the technician’s discretion, warranty service may be performed remotely, regardless of the original service type. If we cannot provide a reasonable solution, we’ll provide a full refund of all labor charges.

For warranty service, simply contact our support team with your invoice number, and we’ll promptly address your concerns.

Our standard rate is $125 per hour. Currently, we’re offering a promotion that reduces this to $99 per hour.

Yes, there is a one-hour minimum charge. After the first hour, services are billed in quarter-hour increments.

Yes, there is a flat $99 Travel Fee for each on-site visit.

Payment is due immediately upon service completion. We do not offer invoicing.

For remote services, we accept credit and debit cards. For on-site services, we accept credit cards, debit cards, checks, cash, and PayPal.

No hidden fees ever. We have no contracts and no monthly fees – just our hourly rate plus the Travel Fee for on-site support. You pay only for the help you need, when you need it.

Yes, we offer 20% off for seniors. This discount cannot be combined with other offers.

We take data protection seriously and employ multiple security measures:
– All remote sessions use enterprise-grade TLS encryption
– Two-factor authentication for remote access
– Strict access controls and monitoring systems
– Comprehensive security protocols for data handling
– Regular security updates and compliance checks

Absolutely. Our technicians are background-checked, friendly, respectful and professionally house-trained. Additionally, you’re welcome to be present to observe them during the entire service.

Yes, we use TSplus Remote Access with advanced security features:
– Modern TLS encryption for all connections
– Two-factor authentication for added security
– Brute-force protection against unauthorized access
– Session monitoring and detailed audit logs
– Ability to observe all technician actions in real-time
– Option to disconnect the session at any time

Yes, all our technicians undergo thorough background checks before joining our team.

Yes, we will gladly sign NDAs for our business clients to ensure complete confidentiality of sensitive information.

Your data remains on your device at all times. If data backup or transfer is required, we’ll explain the process and get your explicit permission first. All temporary access credentials are reset once service is complete, and we maintain strict confidentiality of any information we encounter during repairs.

Though not strictly necessary, our technicians are trustworthy, it’s typically best practice to change any passwords shared during service once work is complete. For remote sessions, temporary access credentials are used and then disabled after service. We never store customer passwords.

While same-day service is often available at no extra charge, it depends on technician availability. Most appointments are scheduled for the next day, though during busy periods this may be extended. Please call for current availability.

Yes, we offer same-day service when technicians are available, at no additional cost. While not guaranteed, we make every effort to accommodate urgent needs.

Our standard hours are 10 AM to 7 PM daily. However, our office often has staff available later for scheduling calls, and we can arrange both early morning and late evening appointments upon request, subject to technician availability.

Yes, we provide service seven days a week.

Over 90% of our service calls are completed within the first hour. However, certain services like computer migrations and custom builds may require multiple hours or multiple visits.

No problem. We ask for at least 2 hours notice for on-site appointments to prevent unnecessary travel. If the technician is already en route, the travel fee may still apply to compensate for their time.

Sure. We encourage building a great working relationship with our technicians and are happy to accommodate specific requests.

No! Get professional IT help for just $99 per hour (plus a $99 travel fee for on-site visits). No long-term contracts, no monthly fees – just pay for the help you need, when you need it.

Yes. Through nationwide remote support we can handle multiple offices throughout the USA, or if your offices are located in New Jersey or the greater Boulder CO area, on-site support is available.

Since 2009, Geeks On Command has provided professional IT support tailored for small businesses, startups, and solopreneurs who need their technology to just work without the overhead of a full-time IT staff. No enterprise-level complexity, no long-term contracts, no monthly fees – just reliable support when you need it. Our RSAG-accredited technicians handle everything from fixing slow computers and setting up new equipment to ensuring your network is secure and your data is backed up.

Absolutely. This is one of our most common services.

Yes, while we don’t claim to be 24/7 and can’t guarantee one-hour response times, we prioritize emergency situations and will get a technician to help you ASAP. Response times may be immediate or next morning, rarely exceeding 24 hours. Call for current availability.

Most. While we don’t specialize in specific CRM or POS software, our broad technical expertise combined with our ability to work with vendor support lines means we can resolve most issues with any business software.

Yes, but only on an unofficial level. We can assist with implementing security best practices and improvements, but we don’t certify or guarantee compliance.

Yes, please have the following ready:
– Complete list of problems you’d like fixed
– Any questions you’d like answered
– Passwords needed to complete service
– Clear workspace around the computer
– Any relevant software installation media or license keys

Often, we can identify needed parts during the initial scheduling call, allowing our technician to either bring common parts (like hard drives or RAM) or recommend what to purchase in advance. If parts are needed during service, we’ll help source the best option for you to purchase directly from the vendor with no markup. We can either pick up local parts immediately (hourly billing continues for shopping time) or return to complete the service once ordered parts arrive (will require a second $99 travel fee).

It’s your choice. If you plan to be unavailable, just ensure the technician has everything they need, including passwords and a complete list of issues to address.

While most repairs are completed on-site, occasionally more comprehensive repairs are needed. With your explicit permission, the technician can bring the device to their repair bench. You’ll be billed hourly for active work time, but not for automated updates or processes. If multiple trips are needed, two travel fees will apply.

Yes, our technicians arrive fully equipped with all necessary tools and diagnostic equipment.

At your scheduled time, our technician will help you establish a secure connection that allows them to work on your computer while you watch. You’ll see everything they’re doing in real-time and maintain complete control – you can disconnect the session at any time. Our remote support system uses enterprise-grade encryption and two-factor authentication to ensure your security.

For most software issues, remote support is just as effective as in-person service and often faster since there’s no travel time involved. We can handle everything from virus removal to email setup, software troubleshooting, and computer optimization. However, hardware problems or physical repairs will still require on-site service.

No, remote support requires your computer to be functioning enough to establish an internet connection. If your computer won’t start or can’t connect to the internet, you’ll need on-site service.

Our remote support software creates unique, one-time-use sessions that automatically terminate when the service is complete. Once the session ends, it’s impossible to reconnect without your explicit permission and a new access code. You can also watch everything we do during the session and disconnect at any time.

If the connection drops, our technician will call you to help re-establish the connection. Any work in progress is saved automatically, so we can pick up right where we left off.

Yes, but we may need your assistance with physical tasks like unplugging/replugging devices or restarting the modem/router.

Don’t worry! Our technicians are patient and experienced in working with all skill levels. We’ll guide you through each step of establishing the connection and explain everything we’re doing in clear, non-technical terms. If you’re more comfortable with in-person service, we’re happy to schedule an on-site visit instead.

As of 2025, we maintain a 92.5% success rate for data recovery across all device types.

We offer flat-rate pricing:
– Standard hard drives and SSDs: $999
– Phones, tablets, and flash storage: $899
– Data return options:
• Free secure download (for files under 300GB)
• USB drive by mail (add $99)

All recoveries include free shipping both ways and a free diagnostic with a complete list of recoverable files before you pay.

Most recoveries are completed within 2-5 business days after we receive your device. We’ll provide you with a list of recoverable files within 24-48 hours of receiving your media. Expedited service is available for urgent cases.

Our service is completely risk-free. We provide a full list of recoverable files before you pay anything. If we can’t recover your data, or if you choose not to proceed after seeing the recoverable files list, you pay nothing and we’ll return your device at no cost.

Yes, we maintain strict confidentiality of all recovered data. Your files are handled in a secure environment, transferred using encrypted channels, and permanently deleted from our systems once you confirm successful receipt of your data.

Yes, we can recover data from virtually any storage device, including phones, tablets, SD cards, and flash drives. Our flat rate for these devices is $899 plus any optional return media costs.

Not if you want the best possible chance of successful recovery. While free software like Recuva might be suitable for less valuable data, it can potentially corrupt the drive further, making professional recovery less likely to succeed. If your data is important, we recommend skipping DIY attempts and letting our professionals handle it from the start.

Yes, one-on-one training is our specialty. We primarily provide private computer lessons for seniors, covering essential skills like safe Internet browsing, email usage, document printing, PDF handling, MS Office basics, and file management (cut, copy, paste, save as, etc.).

We cover everything from basic to advanced computer skills, including Windows 11 mastery. We can help with popular software like WordPress, Photoshop, and MS Office, or create custom personalized lessons focused on exactly what you want to learn.

Yes, family members are welcome to join the training sessions.

Training sessions typically last one hour per lesson.

No, we focus on hands-on, practical learning during our sessions.

Yes, we offer both in-person and remote training options.

While we don’t offer special group rates, you’re welcome to have others join your lesson at no additional cost.

Yes, through a remote consultation session. Our technician will help select compatible parts that meet your needs and budget. You can be as involved in the selection process as you’d like. You’ll purchase parts directly using your own payment method, ensuring you have original manufacturer warranties. The consultation is billed at our standard hourly rate and typically takes 1-2 hours.

We provide a 30-day warranty on all labor. Since you purchase parts directly, you’ll have the original manufacturer warranties for all components. This gives you direct access to manufacturer support if any hardware issues arise after our labor warranty period.

Yes, we follow a similar process to custom builds. We’ll assess your current system, recommend compatible upgrades within your budget, and handle the installation once you’ve purchased the parts. Labor is billed at our standard hourly rate.

Absolutely. Whether you need a high-end gaming rig or a budget-friendly gaming PC, we’ll help select parts that deliver the performance you need for your favorite games. We can also handle game installation and optimization during setup.

Once we have all the parts, assembly and testing typically takes 1-2 days. The main variable is shipping time for parts. We also occasionally have pre-built systems available for immediate purchase if you need something sooner.

We’re not tied to specific brands – we recommend the best components for your needs and budget. You’ll have final say on all part selections, and since you’re purchasing directly, you can choose your preferred brands.

Yes, we can handle complete data migration from your old system to your new build. This service is billed at our standard hourly rate and can be done during the final setup of your new PC.